Facility Lead - Reception

YMCA Newark & Sherwood have created a brand new role of Facility Lead to oversee and manage our Reception teams, ensuring we create an immediate and long lasting positive impact on everyone who visits our Community & Activity Village.
The Community & Activity Village is a busy local hub for children, young people, adults and businesses. We are incredibly proud of the positive difference we have made to the local community through our beautiful nursery and childcare programmes, our amazing café and conferencing suite, our health and well-being facilities including gym, climbing centre, dance and art studios, and our Business Centre and Education & Training Centre.
You will work with the other Facility Lead to ensure consistent cover for our visitors, colleagues and teams., Hours: 40 hours per week, working 5 days out of 7 on a rota basis to ensure building coverage and time with every member of your team. The Village is open 7am to 10pm so shifts will be within this time frame. We hope you can work a mixture of earlies and lates; individual arrangements will be discussed at interview.
The Role
As Facility Lead for Reception, you will ensure the smooth running of the reception area from the moment visitors arrive to end-of-day close down. You will ensure your team creates a warm welcome and is ready to help and support where needed. This is a really varied role where no 2 days are ever the same, and you will thrive on the challenge.
You can expect your role to include:
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Act as Team Leader, conducting 1-2-1s, Team Meetings and Appraisals
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Serve as Key Holder, maintaining security and access management
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Oversee CCTV and ensure the building is secure
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Lead on room and activity set up so our spaces are ready for visitors
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Support with Health and Safety Management
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As part of a wider team, oversee Building Compliance to relevant legislation including COSHH management
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Manage the reporting and investigation of incidents and accidents
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Act as the primary contact for external contractors relevant to Reception
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Report on weekly and monthly Metrics and KPIs
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Hold and maintain your annual Budget, ensuring tight cost controls and value for money
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Be hands on to support your team and cover where needed to keep operational standards high
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Act as out of hours support as part of our "Out of Hours Escalation Process"

Significant experience managing front of house/reception teams, leading by example and creating a positive work culture where everyone can thrive
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Quality focussed, with high standards and excellent attention to detail
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Community minded and customer-first, ready to help and support where needed
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Excellent interpersonal and communication skills to build meaningful relationships with your team, colleagues and visitors
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A curious mind with a desire to challenge and question to improve what we already do
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A strong team-player, driven to foster teamwork and accountability across the organisation
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Knowledgeable in building and health & safety compliance
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Able to switch between hands on operational tasks and admin tasks, meeting all deadlines to the highest standard, If you have the relevant experience and share our values, we want to hear from you. Apply now and help us shape not just better services, but brighter futures for our local community.

These values shape how we work, lead, and serve.
Our North Star - What Guides Us
Everything we do is inspired by our ambition that every child and young person we support:
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Builds the relationships that help them discover who they are
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Develops the skills and confidence to shape their own life
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Learns how to connect with and contribute to the world around them
Your leadership will play a vital role in achieving this mission.
Our Benefits
We value your commitment and have crafted a package of health & well-being benefits, including:
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23 days annual leave (plus bank holidays), increasing to 28 days with 5 years' service
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Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
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Funded training, qualifications & career progression across YMCA services
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Quarterly Campfires - celebrating our impact across the organisation
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Discounted YMCA childcare & holiday clubs
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£500 refer-a-friend bonus
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Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross
Diversity & Safer Recruitment
YMCA Newark & Sherwood is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive.
If you require any adjustments to support your participation in our recruitment process, please contact our Recruitment team in the first instance.
We follow rigorous safer recruitment processes to protect children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting.