Facilities & Support Services Manager - Westerham

We're looking for a Facilities & Support Services Manager to lead facilities management and business support services across a complex property portfolio. This is a key leadership role, ensuring safe, efficient and sustainable operations while supporting great experiences for visitors, staff and volunteers., Reporting to the General Manager, you'll sit on the Property Leadership Team and will work in partnership with other Head of Department leads to meet our operational and strategic goals. Helping to look after one of the most iconic family homes in the UK, an internationally-important plant collection in a beautiful Edwardian Estate and a Georgian Town House in the lively town of Westerham, with small and large infrastructure projects and new ideas for our houses, estates and buildings, you'll play a key part in shaping the direction of our places.

Please view the attached candidate pack for more details. If you need the pack in an alternative format, please call .

What you'll be doing

You'll oversee facilities and business support services, ensuring compliance with health and safety, fire safety and security standards.

Managing budgets and resources effectively, you'll deliver cost-efficient operations and lead on environmental initiatives such as energy and waste management. Your role includes leading a team of staff and volunteers, fostering a positive culture and maximising involvement.

You'll act as the main point of contact for internal and external queries, maintaining strong relationships and delivering excellent customer service.

Leading the Support Services Team, you'll oversee the team administrating our group bookings, private tours and supporter engagement work - working closely with the Visitor Operations Manager to deliver visitor budgets.

As part of the leadership team, covering our 7-day a week operations, you will actively contribute to business planning and have duty management responsibilities.

Strong understanding of facilities management and maintenance requirements

Excellent knowledge of health and safety and compliance legislation

Proven leadership skills, including team development and volunteer management

Experience managing budgets, projects and contracts effectively

Strong communication and relationship-building skills

Advanced IT skills and experience using asset management systems

Salary: 30,966 - 35,000 depending on knowledge, skills and experience., The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places