Facilities Operations Assistant

We are seeking a Facilities Operations Assistant to support the smooth running of daily facilities operations by delivering high-quality front-of-house services, coordinating event and room setups, managing AV requirements, and maintaining presentation standards across the site.

This is a hands-on role that requires a proactive approach to customer service, operational support and site maintenance., We are looking for an individual who can assist with facilities operations, support contractors and service teams, carry out routine inspections and minor maintenance tasks, and contribute to a safe and professional environment for staff, visitors and VIP guests.

The role also supports compliance activities, risk assessments and emergency response procedures.

Key Responsibilities

Support event and room setup activities, including furniture movement and AV coordination.

Liaise with event organisers, vendors and internal stakeholders to ensure operational requirements are met.

Provide on-site support during events and resolve operational issues as they arise.

Conduct post-event inspections and reinstate spaces to the required standard.

Deliver professional front-of-house support and act as a first point of contact for site users and visitors.

Carry out routine building inspections, report defects and support contractors during planned works.

Perform minor maintenance and repair tasks, including decoration, basic carpentry/joinery, changing ceiling tiles and changing locks.

Support health and safety activities through risk assessments, safe working practices, manual handling compliance and emergency response duties.

Strong customer service and communication skills.

Ability to work independently and collaboratively within a team environment.

Good problem-solving skills and a proactive approach to operational challenges.

Practical maintenance experience, including basic carpentry and joinery skills.

Confidence carrying out low-level electrical tasks safely.

Physically capable of undertaking manual handling and furniture movement activities.

Ability to maintain a professional and approachable manner when supporting staff, visitors and VIP guests.

Understanding of safe working practices and facilities operations.

Qualifications

SIA Licence.

Ladder Safety certification.

Manual Handling certification.

Low-Level Electrical Safety certification.