Facilities Officer

The Facilities Officer (Hard Services) is responsible for supporting the safe, compliant and efficient operation of building services across the estate. The role will deliver non-technical planned preventative maintenance (PPM) activities, undertake minor reactive maintenance works, support statutory compliance requirements and ensure facilities remain safe, functional and fit for purpose. The post holder will act as a key on-site representative for Hard Services, working closely with occupiers, contractors and service providers to ensure high standards of building maintenance and customer service are maintained.
Planned Preventative Maintenance (PPM)
· Water hygiene flushing regimes
· Domestic water temperature monitoring
· Emergency lighting function tests
· Fire door visual inspections
· Meter readings
· Plant room inspections
· Building condition checks
· Compliance inspections and audits
· Maintaining CAFM records
Activities are not limited to the above
Reactive Maintenance
· Basic plumbing repairs
· Minor joinery and fabric repairs
· Door and lock adjustments
· Furniture repairs
· Ceiling tile replacement
· Signage installation
· Basic decorating and making good works
· Replacement of lamps
Activities are not limited to the above
Compliance Support
· Complete compliance checks and inspections
· Maintain accurate records and documentation
· Assist with audits
· Support health and safety inspections
· Identify and report compliance risks
· Monitor contractor compliance activities
Contractor Management
· Escort contractors on site
· Issue permits where authorised
· Monitor contractor performance
· Ensure contractor compliance
· Report on service delivery issues
Customer Service
· Respond to facilities requests
· Provide stakeholder updates
· Support building occupants
· Promote excellent customer experience
Health, Safety & Environmental Responsibilities
· Work in accordance with H&S policies
· Conduct dynamic risk assessments
· Report incidents and near misses
· Maintain safe working areas
· Support sustainability initiatives

Essential Experience
· Facilities Management or Property Maintenance experience
· Routine PPM inspection experience
· Minor maintenance and repair experience
· Understanding of statutory compliance requirements
· CAFM system experience
· Customer-facing experience
Essential Knowledge
· Water hygiene monitoring
· Emergency lighting testing
· Building fabric maintenance
· Health & Safety legislation
· Permit-to-work awareness
· Basic M&E knowledge
Essential Skills
· Organisation
· Attention to detail
· Work prioritisation
· Communication
· Record keeping and reporting
· Problem solving
· Microsoft Office skills, · GCSEs or equivalent including Maths and English
· Full UK Driving Licence (if required)
Desirable Qualifications
· IOSH Working Safely or Managing Safely
· Water Hygiene Awareness
· IWFM Level 2/3
· First Aid at Work
· Asbestos Awareness
· Fire Safety Awareness

Grosvenor Services
In line with section 8 of the asylum and immigration act 1996, no individual will be employed by Grosvenor Services unless they can provide original documents that prove their nationality and eligibility to work in the UK this applies to all job applicants.
Please note all successful applicants will have access to their employee portal to view and print their payslips as we follow a "paperless" policy within our company.
Grosvenor Services is an Equal Opportunities Employer
Grosvenor Security
In line with section 8 of the asylum and immigration act 1996, no individual will be employed by Grosvenor Security unless they can provide original documents that prove their nationality and eligibility to work in the UK this applies to all job applicants.
Please note all successful applicants will have access to their employee portal to view and print their payslips as we follow a "paperless" policy within our company.
Grosvenor Security is an Equal Opportunities Employer.