Facilities Manager

JLL is seeking a dynamic and experienced Facilities Manager (FM) to oversee facilities management services at a portfolio of industrial properties across the greater London area. This pivotal role focuses on upholding superior property management standards and delivering exceptional service to occupiers, while fostering strong collaboration with the Property Management team. The FM will be instrumental in ensuring the smooth operation, maintenance, and enhancement of these high-profile assets. Reporting Structure

• Reports to the Senior Facilities Manager
• Works within "virtual teams" alongside Asset and Property Managers, Surveying Executives, and Client Accountants
• Provides direction to on-site facilities staff and contractors, Client Service
• Understand and implement client objectives and instructions
• Develop and deliver comprehensive facilities services reporting to clients
• Build and maintain strong client relationships through regular communication and exceptional service delivery
• Coordinate with property-specific stakeholders to address unique requirements of each site
Facilities Management
• Oversee smooth property transitions into management and prepare facilities for potential sale or acquisition
• Lead due diligence processes related to facilities aspects during disposals and lettings
• Implement and maintain facilities management according to JLL's Facilities Management Best Practice Manual
• Serve as the principal point of contact for building operations, establishing productive relationships with occupier representatives across all three properties
• Resolve complex facilities issues with minimal escalation
• Manage emergency response protocols, ensuring comprehensive out-of-hours coverage using JLL systems
• Develop, manage, and control service charge budgets, including setting budgets, quarterly variance reporting, and final reconciliation
• Lead procurement activities following JLL's procurement programme, negotiating with contractors and vendors to ensure value and quality
• Establish and monitor contractor performance metrics and ensure compliance with service level agreements
• Drive Socially Responsible Management initiatives
• Oversee the management of building plant and equipment, including the specialised building management systems
• Plan and implement capital projects and improvements within established budgets
• Develop site regulations and manage permit-to-work systems for all contractor activities
• Create, maintain, test, and implement comprehensive disaster planning procedures, including organising emergency drills at each property
• Establish robust site record keeping systems according to best practice guidelines
• Create and update occupier handbooks and communication materials specific to each property
• Monitor and manage vacant/void spaces across the portfolio in accordance with client insurance policies
• Conduct regular site inspections and develop preventative maintenance programs tailored to each building's unique requirements
  
  Proven experience in facilities management, preferably in commercial property
• Relevant qualifications in facilities management, building services, or related field
• Comprehensive understanding of building systems and maintenance requirements for premium commercial spaces
• Exceptional communication and client service skills
• Strong problem-solving abilities and commercial awareness
• In-depth knowledge of health and safety regulations and compliance requirements
• Proficiency with facilities management software/systems and budget management
• Leadership abilities with experience managing service providers and contractors
• Strong organisational skills with ability to manage multiple high-profile properties and priorities
  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.