Facilities Management Coordinator

We are looking for a Workplace Facilities Coordinator, to be the customer facing representative for our services in the Civil Nuclear Constabulary national IFM Contract. This role will be based at their new Head Office on the Harwell campus in Oxford. This role will bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.

As a Facilities Coordinator, you will set consistently high standards across the facility and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible. You will act a the lead for Mitie on the service delivered to the CNC Southern Sites and be the go-to person for the client in this area,

Facilities Coordinator to work in a team that constantly communicate together and keep each other updated in relation to all areas within the business.

As the Workplace Facilities Coordinator you will be the first point of contact for FM related issues and will take responsibility for logging calls on behalf of building occupants, ensuring they are directed to the correct department. You will have regular communication and monthly meetings with the Account Manager to communicate and update on any issues, queries and outstanding works and will be responsible for logging and chasing work orders on behalf of the client. As the Facilities Coordinator, you will have a visible presence on the floor, actively walking the facilities to check areas are kept clean and tidy, and to ensure we are proactively assisting building occupants.

We are looking for someone with proven experience within a strong customer service environment, high quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups. The ideal candidate will be self-disciplined and able to work on their own initiative with the ability to make decisions without referral to the line manager and have experience in using CAFM systems - logging jobs, running reports, raising purchase orders etc. You will have a Flexible and adaptable approach to work with good problem-solving skills and the ability to deal positively with conflict situations. Attention to detail, and a focus on standards and being methodical and organised is a must. Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook. A valid formal Health and Safety Qualification e.g., IOSH is desirable although support to achieve maybe given.

We are looking for someone with proven experience within a strong customer service environment, high quality interpersonal skills, with excellent written and spoken communication skills both to individuals and groups. The ideal candidate will be self-disciplined and able to work on their own initiative with the ability to make decisions without referral to the line manager and have experience in using CAFM systems - logging jobs, running reports, raising purchase orders etc. You will have a Flexible and adaptable approach to work with good problem-solving skills and the ability to deal positively with conflict situations. Attention to detail, and a focus on standards and being methodical and organised is a must. Computer literacy, competent with the Microsoft Office suite including Word, Excel, PowerPoint and Outlook. A valid formal Health and Safety Qualification e.g., IOSH is desirable although support to achieve maybe given.