Facilities Helpdesk Co-ordinator

Prov@iding frontline support to practices, ensuring all issues are captured, assessed, and actioned promptly. Answering calls from Practices and record sufficient detail so a contractor can resolve Triaging incoming requests to determine severity, urgency, and the appropriate response route. Maintaining clear communication with practices, including updates during works and confirmation of completion. Logging all events, actions, and outcomes accurately within internal systems.

• Conf@ident communicator with a strong and professional telephone manner.
• Quick thinker with the ability to make sound decisions under pressure
• Background in call centre, customer service, or similar fast-paced environments
• Strong IT skills, including ability to work with multiple systems and logs
• Comfortable working with internal stakeholders across different departments
  
  You'll be joining our Facilities department within our office called Support Centre, which is in Greater Manchester (M26 1GG).
The role is full time hours 9 month FTC initially Supportive and experienced team You will benefit from free onsite parking and Kearsley train station is just a short walk away With an onsite mini market shop and casual seating space ins@ide and outs@ide (for the sunnier days) Your future, with us Working at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we're always there for one another. Your future, your benefits Competitive Salary Hol@idays rising to 27 days per year with service (plus bank hol@idays) Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions Accesso fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year Recognition schemes including Support Centre Heroes and service awards Your future, your role