Facilities Helpdesk Assistant
Partou UK, Denton, Tameside
Facilities Helpdesk Assistant
Salary not available. View on company website.
Partou UK, Denton, Tameside
- Full time
- Permanent
- Remote working
Posted 1 week ago, 15 Aug | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: 5a69c3a89e6345839f86f903f712071e
Location ref: Denton, Tameside
Full Job Description
At Partou, we're passionate about creating exceptional environments where children can learn, grow and thrive. Behind every successful nursery is a dedicated support team ensuring facilities are safe, compliant and operating smoothly. We're now looking for a proactive and customer-focused Facilities Helpdesk Assistant to join our Facilities team at our National Support Centre in Denton.
If you thrive in a fast-paced environment, enjoy solving problems and take pride in delivering outstanding customer service, we'd love to hear from you.
What you'll be doing
As the first point of contact for facilities and maintenance enquiries across our nursery network, you'll play a vital role in ensuring issues are resolved quickly and efficiently.
Your responsibilities will include:
- Managing incoming maintenance requests via phone, email and helpdesk systems.
- Logging, prioritising and escalating reactive maintenance issues.
- Liaising daily with nurseries, contractors and suppliers.
- Monitoring ticket progress and ensuring service level agreements (SLAs) are achieved.
- Raising and managing purchase orders and goods receipting.
- Reviewing contractor quotations before approval.
- Supporting compliance documentation and records management.
- Providing feedback on contractor performance to support continuous improvement
What we're looking for
As the first point of contact for facilities and maintenance enquiries across our nursery network, you'll play a vital role in ensuring issues are resolved quickly and efficiently.
Your responsibilities will include:
- Managing incoming maintenance requests via phone, email and helpdesk systems.
- Logging, prioritising and escalating reactive maintenance issues.
- Liaising daily with nurseries, contractors and suppliers.
- Monitoring ticket progress and ensuring service level agreements (SLAs) are achieved.
- Raising and managing purchase orders and goods receipting.
- Reviewing contractor quotations before approval.
- Supporting compliance documentation and records management.
- Providing feedback on contractor performance to support continuous improvement
What success looks like -
In this role, you'll help ensure:
- Maintenance issues are resolved within agreed SLAs.
- Compliance standards remain above 95%.
- Facilities records are accurate and audit-ready.
- Nurseries receive excellent support and service.
- Positive feedback is consistently achieved from our sites.
Become a Partou team member and join a supportive, caring community where you can enjoy a fulfilling and rewarding career. With access to world-class childcare research, resources, and expertise, we help you develop skills, and empower you to create a positive impact on the development of the next generation, as they lead us into a better future.
Learn more about working at Partou: www.partou.co.uk/careers
Safer Recruitment: All applicants will undergo EnhancedDBS checks and thorough vetting. This role is exempt from the Rehabilitation of Offenders Act 1975.
Partou is proud be a part of the National Partnership in Early Learning and Childcare (NPELC) - a group of 10 of the largest childcare providers across England. Together, we operate over 1,300 childcare settings, employ more than 38,000 people, and take care of over 160,000 children.
Annual salary of £26,000 per annum
- Access to professional training through the Partou Academy
- 60% childcare discount
- Enhanced maternity/paternity leave
- Pension scheme
- Your birthday off - to celebrate you
- Health & wellbeing support for you and your family, via medicash