Facilities Helpdesk Administrator

Are you an experienced Facilities Coordinator, Helpdesk Advisor, Maintenance Scheduler, or Administrator looking for your next challenge? Do you have a background in customer service, work order coordination, or property maintenance? If so, we want to hear from you! Heron Foods is recruiting for a Facilities Helpdesk Administrator to join our busy Facilities Team based at our Store Support Centre in Melton (HU14 3HJ), near North Ferriby. What You'll Be Doing This is a varied, hands-on coordination role ideal for someone with a background in:

• Facilities Helpdesk
• Reactive & Planned Maintenance Coordination
• Service Desk Administration
• Property or Building Maintenance Admin
• FM Scheduler / Repairs Coordinator
You will:
• Assist Facilities Managers in managing repairs and maintenance across 340+ retail locations.
• Support compliance with Health & Safety policies by keeping accurate records and maintenance schedules.
• Coordinate contractors and engineers to resolve property, mechanical, electrical, and refrigeration issues.
• Use our CAFM (Computer Aided Facilities Management) system to log, allocate, and track jobs.
• Communicate with store teams and area managers to keep them updated on job progress.
• Process job sheets and invoices to ensure timely and cost-effective resolution.
  
  Previous experience in facilities administration, maintenance coordination, helpdesk, or customer service (ideally in a
multi-site environment).
• Ability to allocate and manage reactive and planned works to ensure safety and compliance.
• Strong organisational and multitasking skills.
• A proactive, "can-do" attitude and ability to remain calm under pressure.
• Comfortable using digital tools like CAFM or helpdesk ticketing systems.
  
  To help you find this opportunity, you might be searching for roles like:
• Facilities Administrator
• Maintenance Coordinator
• Helpdesk Support
• Reactive Maintenance Scheduler
• Service Desk Coordinator
• Property Maintenance Admin
• Building Services Assistant
• Repairs Scheduler
• FM Coordinator
• Support Centre Administrator
What's in It for You,
• Salary: £26,389
• Hours: 37.5 hrs/week, Mon-Fri (8am-4pm or 9am-5pm); occasional Saturday work may be needed
• Annual Leave: 30 days including bank holidays, with the option to purchase more
• Perks:
• Pension scheme
• 24/7 Employee Assistance Programme & online GP access
• Heron Foods & B&M employee discount
• Access to BenefitHub for lifestyle savings and wellbeing offers
Why Heron Foods? We're a growing value retailer with a national presence, and our Facilities Team plays a vital part in making sure our stores are safe, functional, and ready for customers. Join a team where your efforts directly contribute to customer satisfaction and operational success.