Facilities coordinator

Customer Service

• Deliver excellent customer service to meet client expectations.
• Build and develop effective relationships with customers at all levels.
• Support reception by covering breaks and absence as required by the RFM/Client
Site Operations
• Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
• Manage assigned Work Orders received via Corrigo platform.
• Ensure we are delivering client KPIs as identified within the agreed LCA (Local Country Agreement)
• Keep accurate and update records of health & safety files plan.
• Process and control purchase orders, invoices, and work orders.
• Provide cover for the Facilities Lead during periods of absence.
• Support the completion of reports and documentation to meet required deadlines.
• Carry out regular site inspections and log any issue on helpdesk ticketing system.
• Visit sites and properties in accordance with the site visit programme issued by the RFM.
Facilities (property/portfolio) Management - Supporting the RFM and Facilities Lead to:
• Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement.
• Ensure that on-site management of the properties is undertaken in accordance with JLLs policies.
• Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s).
• Assist Facilities Lead in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices.
• Perform minor housekeeping tasks, such as painting, furniture set up, cable management, etc.
• Establish and maintain proper site records in accordance with best practice rules.
• Visit sites and properties in accordance with the site visit programme issued by the facilities Lead.
  
  Solid stakeholder management skills and an ability to understand business ideas.
• Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background.
• Experience in housekeeping, construction, building mechanical systems.
• Strong organisation skills and excellent communication skills, both verbal and written
• Driven to achieve results.
  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.