Facilities Coordinator

Atlas Workplace Services is seeking a professional and customer-focused Front of House & Facilities Coordinator to join our team supporting our Client in Coventry. This is a varied, hands-on role combining front-of-house responsibilities with facilities coordination. Acting as the first point of contact, you'll deliver an exceptional visitor experience while supporting the day-to-day delivery of Total Facilities Management (TFM) services. Key Responsibilities General Facilities Support

• Log and monitor helpdesk requests (maintenance, cleaning, etc.) to resolution
• Support and supervise day-to-day facilities activities across site(s)
• Carry out minor fabric repairs and periodic cleaning tasks
• Manage waste disposal and site consumables stock
• Handle emergency spillages in line with procedures
Front of House & Hospitality
• Provide a professional meet and greet service for visitors and contractors
• Manage reception, calls, emails and general enquiries
• Coordinate meeting room bookings, setup and hospitality (catering/refreshments)
• Ensure meeting rooms and communal areas are clean, functional and presentable
• Liaise with internal teams and service providers to deliver events effectively
Operational & Administration
• Support Facilities/Contract Manager in delivering TFM services and KPIs
• Coordinate planned and reactive maintenance via CAFM systems
• Assist with reporting, performance data and monthly client packs
• Maintain accurate operational records and support compliance requirements
• Contribute to continuous improvement and service enhancement initiatives
Health & Safety & Compliance
• Ensure full compliance with H&S policies, PPM and statutory requirements
• Conduct contractor inductions and manage permits to work
• Maintain site records and report incidents/accidents
• Promote a strong safety culture and escalate risks where required
• Adhere to company governance and operational procedures at all times
Any other tasks assigned by your Line or Contract Manager in line with individual skills and qualifications.


• GCSE English and Maths or equivalent
• BICSc Qualifications (Desirable)
• Accredited Health and Safety qualification e.g. IOSH Managing Safely (Desirable)
• First Aid Certificate (Emergency First Aid at Work as a minimum) (Desirable)
Essential Knowledge, Skills and Experience for this role
• Minimum of 3 years in a Multi Service FM Delivery environment
• Good communication skills both verbal and written
• Excellent organisational skills
  
  At Atlas Workplace Services, we believe great buildings start with great people. That's why we've reimagined facilities management to put people first-those who work in the spaces we care for, and those who deliver our services every day.
We're not just another FM provider - we're a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn't just about sharing in the company's performance; it's about creating a culture of shared responsibility, collaboration, and pride in what we achieve together