Facilities Apprentice

Introduction

This role requires proactive facilities support across office operations - setting up meeting spaces, assisting events, reporting faults and supporting office moves. Ensures high service standards for clients and staff while gaining hands-on experience within a professional environment.

About the Employer

CMS is a Future Facing firm. With 80 offices in 50 countries and 5,000+ lawyers worldwide, we combine deep sector understanding with a global overview, giving us the ability not only to see what's coming, but to shape it. CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. Our bold approach to a changing future ensures that we nurture our employees and recruit top talent. We work hard to be a truly client-focused law firm. That means not just understanding the unique challenges of every market sector, but also providing a service that’s tailored to the needs of each client. Our partners are hands-on and work hard to get closer to clients with everything from joint training initiatives and advice surgeries to visits and social events. What’s more, our teams have the ideal balance of personality and industry expertise to suit the varied needs of our clients.

What You'll Do

• Working to the needs of the Client and Facilities teams, provide a high quality, pro-active service/support
• Ensure a high-quality service and environment for client and visitors
• Liaising with IT/AV & facilities teams to report faults
• Assist AV with ad hoc tasks
• Setting up conference/meeting room facilities, (not AV equipment) as required, including opening and closing of Partitions, whiteboards, room set-ups
• Assist in external CMS seminars where required
• Undertake weekly audits of all conference/meeting rooms in CMS, ensuring equipment, lighting, air conditioning, fabric are working and are to a high standard
• Report any short falls to the appropriate helpdesk for action
• To assist with the logistics, planning and implementation of any moves/ changes requirements
• Display high levels of customer service and professionalism to help resolve any issues from clients and visitors to the conference rooms

Training Outcome

• On completion of your learning you will be able to apply for roles within the business

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - 6
• Essential - GCSE - Maths - 6

Course Information

Course: Facilities services operative (level 2)

Level: 2

Route: Construction and the built environment

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday, 9.00am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: THE SKILLS PARTNERSHIP LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.