Facilitation Manager

Reporting to the Head of the NWL CEP, the postholder will support the implementation and delivery of the clinical effectiveness programme, embedding systematic improvement processes within primary care. The role is primarily focused on NWL but its approaches and service developments may be extended across the wider West North London ICB geography where appropriate., The postholder will provide line management and day-to-day support to a team of Clinical Facilitators while also undertaking elements of the facilitator role themselves, ensuring consistent, high-quality delivery across boroughs and neighbourhoods. Working closely with Primary Care Networks (PCNs), they will support GP practices to strengthen clinical effectiveness and contribute to improvements in health outcomes for residents across NWL. The programme builds on established models within NWL and elsewhere, integrating population health management and learning to support personal, organisational, and system development, and to drive continuous improvement in outcomes at neighbourhood and borough level.

They will be expected to work independently, developing effective relationships with local practice teams and providing on-site or virtual support as required, ensuring a coordinated and consistent approach to programme delivery.

About us

Our vision:

Wellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual's quality of life, through high quality healthcare and personal support.

Our values:

Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.

Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.

Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles.We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.

Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.

See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.