Extra Care Scheme Supervisor

Are you an experienced care professional looking to take the next step in your career? Do you have a passion for delivering high-quality, person-centred care and supporting others to achieve their best? If so, we'd love to hear from you.

We are seeking a dedicated and proactive

Extra Care Scheme Field Care Supervisorto join our team. This is an exciting opportunity to play a key role in ensuring our customers receive exceptional care and support while maintaining their independence within our Extra Care Scheme.

About the Role

As a Field Care Supervisor, you will support the day-to-day delivery of care services, working closely with care staff, customers, families, and healthcare professionals. You will help maintain high standards of care, supervise and support care teams, and ensure services are delivered safely, effectively, and in line with regulatory requirements.

Key Responsibilities

- Conduct customer assessments, reviews, and support planning.

- Carry out care observations, spot checks, and quality monitoring.

- Support, mentor, and supervise care staff to ensure excellent service delivery.

- Assist with staff inductions, training, and ongoing development.

- Respond to customer enquiries and concerns professionally and promptly.

- Maintain accurate care records and documentation.

- Work collaboratively with healthcare professionals, families, and external agencies.

- Support the Registered Manager in achieving compliance and service excellence.

Previous experience in a supervisory role within health and social care.

- A strong understanding of person-centred care and safeguarding principles.

- Excellent communication, organisational, and leadership skills.

- Ability to motivate and support a team in a fast-paced environment.

- Good IT skills and experience maintaining care records.

- A caring, compassionate, and professional approach.

Competitive salary.

- Ongoing training and career development opportunities.

- Supportive management team.

- Employee assistance programme.

- Pension scheme.

- Annual leave entitlement.

- The opportunity to make a real difference in people's lives every day.

Apply Today

If you are passionate about delivering outstanding care and supporting a dedicated team to achieve the highest standards, we would love to hear from you.

Join us and help create a safe, supportive, and thriving community for our customers.

About Cera:

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.