Express Store Manager - Bournemouth

Customers are at the heart of everything we do, and as a Store Manager you play a crucial role in ensuring their experience is exceptional every time they visit. Our stores are dynamic, fast-moving environments where no two days look the same. You'll lead and inspire your team, work closely with colleagues across the business, and help create an inclusive workplace where everyone feels welcome and able to succeed., Developing and inspiring a high-performing team with strong operational capability and confident leadership skills.

Coaching colleagues to be passionate, knowledgeable, and customer-focused, ensuring every shopper enjoys great range, quality, and service.

Leading the team to drive trade, grow sales, and maximise profit through strong commercial awareness and effective decision-making.

Building managers' capability to deliver the Store Change Plan, deploying resource where it has the greatest impact for customers.

Championing colleague safety and legal compliance by ensuring all security and operational processes are followed consistently and effectively.

Role-model our leadership behaviours to shape a culture where my team is inspired to lead with clarity, resilience, and a commitment to continuous improvement.

Proven experience in leading teams within a retail or customer facing environment, with a strong track record of delivering results through others.

A clear understanding of the importance of your role, working collaboratively with colleagues and drawing on your leadership background to drive consistent performance.

A natural, welcoming approach with customers, using your previous customer facing experience to build strong relationships and ensure customers are always at the heart of your decisions.

The energy, resilience, and confidence to maintain momentum in a fast-paced environment, making quick, informed decisions that support both customers and colleagues.

High personal standards and a strong sense of integrity, using your experience to inspire confidence, set expectations, and lead by example.

Awareness of competitor activity and solid experience in retail or store operations, enabling you to identify opportunities, introduce new initiatives, and continually improve the customer experience.

We offer a competitive salary and an excellent benefits package. Store Manager shift patterns vary day to day but are planned in advance to support work-life balance.