Experience Research Associate

As an Experience Research Operations Associate in CIB's Experience Design team, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support of the design and implementation of user-centric research efforts. At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.,

• Support the development and execution of research studies to gather insights on customer needs and preferences
• Assist user researchers, designers, and product teams with planning, execution, and analysis using tools like UserTesting, UserZoom, and Qualtrics
• Be involved in experimenting with, evaluating, and scaling up new AI tools and technology
• Assist with research operations functions, such as research tool vendor management and participant recruitment
• Analyze and interpret qualitative and quantitative data and provide actionable and easy-to-understand recommendations to inform user experience design decisions
• Collaborate with cross-functional teams to ensure the documentation of user needs and business objectives to inform research efforts
• Review current literature on experience research and draft white papers to inform senior researchers on current trends in the field.
• Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines
  
  2+ years of experience or equivalent expertise in generative and evaluative user experience research, employing various research methods such as surveys, interviews, and ethnography
• Proven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience design
• Demonstrated experience in designing and implementing effective surveys and interviews, ensuring clear, unbiased, and relevant questions aligned with research objectives
• Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked
Preferred qualifications, capabilities, and skills
• Experience using user research tools, such as UserTesting, UserZoom, and Qualtrics a plus
• Experience with evaluating and using AI tools and features in the context of the user research a plus
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.