Events & Reservations Manager - Sales

This role is perfect for someone who thrives in a busy environment, is naturally organised and enjoys building genuine relationships with our guests. You'll bring together your passion for exceptional service with a commercial mindset, ensuring every enquiry is handled with care while maximising every opportunity to drive revenue. As Events & Reservations Manager, you'll oversee the journey from initial enquiry through to booking and, for events, through to the day itself. You'll be a natural reader of people, able to understand what a guest is looking for and turn their vision into a memorable experience. You'll manage conference, wedding and event enquiries alongside hotel reservations, ensuring our guests receive prompt, knowledgeable and personal service throughout. You'll also have a strong understanding of our packages, promotions and sales opportunities, using these to maximise revenue and drive rates in line with our competitive set and luxury positioning.

• Previous experience in a similar events, reservations, sales or hospitality role, ideally within a hotel or similar luxury environment
• A genuine passion for people, with the ability to build natural rapport and develop strong guest relationships
• A commercial mindset, with the confidence to identify sales opportunities and drive revenue
• Excellent organisational skills and the ability to manage multiple enquiries, events and priorities while maintaining great attention to detail
• Strong communication skills, both written and verbal
• A proactive, positive 'give it a go' attitude, with the resilience to handle challenges and find solutions
• Strong IT and administration skills
• The ability to work at pace and enjoy the buzz of a busy environment
• A true team player who enjoys working collaboratively and supporting colleagues
• Experience of Hart PMS would be beneficial but is not essential
  
  At Eden Hotel Collection, we're proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in 2023, 2024 and 2025!)-which means you're joining a team that values your happiness, growth, and success every step of the way.
• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm's: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life's key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
• Your Voice Matters: Regular surveys that value your input.
• Real Action: "You said, we did"-because we listen and respond.
• Sustainability Focus: Employee champions at every hotel and HQ.
We're proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.