Event Healthcare Delivery Lead

St John Ambulance is England's leading first aid charity, with a bold ambition to become the market leader in Event Healthcare. We are now seeking an Event Healthcare Delivery Lead to help bring this vision to life. In this pivotal role, you will lead and support the delivery of event healthcare services across your region, ensuring an exceptional customer experience and high standards of operational excellence. You will be responsible for managing the full lifecycle of event opportunities, from planning through to delivery, while working closely with internal teams and external partners to maximise growth and ensure strong governance. This is a dynamic and varied role that requires flexibility, as it involves regular travel within your region, occasional national travel with overnight stays, and working on-site at events to support successful service delivery. A 5-out-of-7-day working pattern will be required to meet the needs of both the organisation and our
customers, Lead a team in the planning, delivery, and management of Event Healthcare opportunities, identifying ways to enhance charitable impact and profitability

Drive high standards of customer service by gathering feedback, ensuring satisfaction, and building strong relationships with existing and potential event customers

Ensure full compliance with national standards and internal governance, contributing to the ongoing development and improvement of procedures and reporting processes

Maximise revenue growth and profit margins while maintaining consistency, fairness, and a positive experience for our people, customers, and patients

Produce high-quality documentation aligned with client expectations and take ownership of specific areas of the Event Healthcare service based on your expertise, actively involving and empowering St John people in continuous improvement.

Experienced in leading teams (both employee and volunteer-based) across geographically dispersed settings to deliver high-quality event healthcare services

Proven track record in managing commercial operations with turnovers of £0.75m or more, and in developing operational processes that ensure consistency and compliance

Skilled in building collaborative, results-focused teams and fostering strong partnerships with external organisations and customers.

Strong leadership abilities, with the capability to inspire, delegate, prioritise, and make sound decisions while navigating complex or conflicting priorities.

In-depth knowledge of the event industry, including regulatory compliance, risk assessment, and safety best practices, complemented by excellent communication, negotiation, and customer service skills.

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers., St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women's groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

Competitive salary and pension scheme

33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years

Hybrid, Flexible working

Cycle to work scheme Electric Vehicle Scheme

Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme

Discounts - you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping