Evening Receptionist, 12 hours per week, Tues / Wed / Thur, Permanent, Term Time Only

The Evening Receptionist A & E will be responsible for providing high levels of customer service and accurate information to all potential and existing customers of the College. 2 Principle Accountabilities

• Provide high quality, friendly customer service via telephone, face-to-face, and online whilst on Reception and effectively direct/signpost students and customers of the College to relevant services within the College.
• Provide accurate and comprehensive initial information to customers about curriculum courses and other College services. Ensure all visitors to the college are made to feel welcome and ensure their needs are met in a timely manner.
• Actively promote the College, its courses, and other services to the general public at both in-house and externally organised events such as open events.
• Take booking and payments for College Salon and Glasshouse Restaurant.
• Maintain a range of administrative systems and records relating to College customers.
• Use the computerised till and assist customers with payment.
• Comply with all relevant college policies, procedures and quality assurance systems.
• Undertake other duties commensurate with the grade of the post as required.
At all times deliver a professional approach in all aspect of work, treating all staff, students and the wider college community with respect.