Evening Customer Service Advisor

whilst tempingMonthly bonus opportunitiesHybrid working available once permanent50% employee discountOvertime opportunitiesExcellent career progression and developmentModern working environment with excellent facilitiesSupportive and collaborative team cultureThe RoleAs a Customer Service Advisor, you'll be the first point of contact for customers, delivering exceptional service across phone, email, and live chat channels.You'll be responsible for:Handling inbound customer enquiriesSupporting customers with orders and purchasesManaging queries relating to existing ordersAdvising on products, promotions, and special offersHelping customers with deliveries, returns, and cancellationsResolving complaints and finding effective solutionsDelivering a positive customer experience on every interactionUpdating customer records accurately across multiple systemsNo two days are the same, making this a great opportunity for someone who enjoys problem-solving, building relationships, and helping

customers find the right solution.About YouWe're looking for enthusiastic and customer-focused individuals who enjoy helping others and thrive in a fast-paced environment.You'll ideally have:Previous customer service experienceExcellent communication skills, both written and verbalA professional and friendly telephone mannerStrong problem-solving abilitiesGood IT and administration skillsThe ability to multitask and work under pressureA positive attitude and strong attention to detailTrainingSuccessful candidates must be available to attend a mandatory two-week training programme:Monday to Friday | 11:00am - 8:00pmThis comprehensive induction will equip you with the knowledge, systems training, and confidence needed to succeed in the role.Please note: You must be able to commit to the full training period and have no holidays booked within your first six weeks of employment.Permanent BenefitsFollowing successful completion of the temporary period, you'll transfer directly onto a
permanent contract with no additional probation period and enjoy benefits including:Hybrid working opportunitiesMonthly bonus scheme28 days holiday including Bank Holidays, increasing with service50% staff discountEmployee reward vouchersCycle to Work SchemeDiscounted gym membershipHealth Shield Cash PlanLife AssuranceModern breakout areas with pool tables and table tennisFree tea and coffee on site

Evening Customer Service AdvisorMilton Keynes | Temporary to Permanent£15.42 per hour after 7pm | £12.85 per hour before 7pm6pm to Midnight | Choose from Tuesday-Saturday or Sunday-ThursdayLooking for an evening role that offers excellent earning potential, career progression, and the opportunity to work for a market-leading organisation?Tate Recruitment is currently recruiting for Customer Service Advisors to join a thriving customer experience centre in Milton Keynes. This is a fantastic opportunity to join a business that genuinely invests in its people, offering a clear pathway to a permanent position, ongoing development, and a comprehensive employee benefits package.Whether you have previous contact centre experience or a strong customer service background from retail, hospitality, or another service-led environment, we'd love to hear from you.What's in it for you?Enhanced evening rate of £15.42 per hour after 7pmTemporary to permanent opportunity after 3 monthsWeekly pay