EV Network Operation Coordinator

As an EV Network Operation Coordinator, you will be responsible for coordinating and controlling end-to-end field maintenance operations, ensuring both reactive and planned activities are delivered efficiently and within agreed SLAs. Acting as a key operational link between internal teams, contractors, and stakeholders, you will oversee fault triage, work order management, contractor performance, and compliance reporting across a nationwide estate. Tell me more, tell me more… Our client is currently looking for a recruit in joining their Team, please read on! You can also ask our friendly recruitment team any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Responsibilities:

• Own the reactive maintenance process end-to-end: triage faults, raise and assign work orders in Site tracker, and track to resolution within SLA.
• Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time.
• Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager.
• Maintain accurate asset, fault, and resolution records to support reporting and audit requirements.
• Act as the primary day-to-day operational contact for client's nationwide field maintenance contractor.
• Coordinate reactive callouts and planned visits, aligning engineer dispatch with work order priority and SLA timelines.
• Track contractor performance against SLA, flagging trends or recurring shortfalls to the Network Operations Manager.
  
  Strong organisational skills with the ability to manage multiple open tasks and competing priorities.
• Clear written and verbal communication - comfortable liaising with field engineers and internal stakeholders.
• Methodical approach to troubleshooting and a high standard of data accuracy and record-keeping.
• Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams).
• A-Level standard education, equivalent or higher.
• Experience in network operations, field service management and technical support.
• Familiarity with Sitetracker, Salesforce FSM, a back-office CPO platform.
• Experience managing third-party contractors against defined SLAs.
• Knowledge of PCPR 2023 compliance frameworks.
• Exposure to Monday.com or equivalent project/task management tooling.