EUC Engineer

At CGI, we help organisations deliver exceptional digital workplace experiences that enable people to perform at their best. As an End User Compute Engineer, you will play a key role in ensuring colleagues receive responsive, high-quality technical support that keeps business operations running smoothly. Working at the forefront of user engagement, you will combine technical expertise with a customer-first approach to resolve issues, enhance workplace technology services, and contribute to the continuous improvement of end-user computing environments. You'll be empowered to take ownership of outcomes, collaborate with experienced teams, and make a meaningful impact while developing your career within a supportive and innovative environment., In this role, you will provide hands-on, face-to-face technical support for end users across a busy workplace environment. Acting as a visible and approachable point of contact through a dedicated Tech Bar service, you will troubleshoot and resolve desktop, hardware, software, and workplace technology issues while delivering an outstanding user experience. You will take ownership of incidents and service requests from initial engagement through to resolution, ensuring service levels are consistently achieved. Working closely with Service Desk teams and specialist resolver groups, you will support the deployment, maintenance, and optimisation of end-user devices and collaboration technologies. You will contribute to operational excellence by ensuring devices remain compliant, supporting workplace technology improvements, and identifying opportunities to enhance user satisfaction and service efficiency within a collaborative team environment. Key responsibilities:

• Deliver face-to-face technical support for desktop, laptop, mobile device, and peripheral issues.
• Take responsibility for incidents and service requests through to successful resolution.
• Provision, build, configure, and swap end-user devices in line with operational standards.
• Assist users with collaboration tools, meeting room technology, and workplace applications.
• Investigate hardware, software, and connectivity issues, identifying root causes and solutions.
• Work closely with Service Desk and specialist teams to resolve complex technical issues.
• Ensure device compliance, asset accuracy, and adherence to service management processes.
• Identify opportunities to improve user experience, service delivery, and operational efficiency.
  
  To succeed in this role, you will bring strong End User Computing and desktop support experience, combined with excellent customer service and communication skills. You should be confident providing face-to-face technical support, troubleshooting a broad range of hardware and software issues, and managing incidents within defined service levels. A proactive approach, strong ownership mindset, and the ability to work independently while collaborating effectively with wider support teams will be essential., Proven experience in an End User Computing (EUC), Desktop Support, or IT Support Engineer role.
• Strong knowledge of Windows operating systems and Microsoft 365 technologies.
• Experience supporting desktop, laptop, mobile, and peripheral devices.
• Ability to diagnose and resolve hardware, software, and connectivity issues.
• Experience provisioning, configuring, and deploying end-user devices.
• Knowledge of IT Service Management processes and ticketing systems.
• Experience supporting collaboration technologies and meeting room solutions.
• Strong customer service, communication, and stakeholder management skills.
• Ability to prioritise workload and manage multiple tasks within SLA targets.
  
  Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.Discover CGI London, England, United Kingdom > 1000 employees IT services We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you'll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues. Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let's turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other. Benefits: - Insurance coverage - Medical benefits - Pension plan - Member Assistant Programme - Check4Cancer - Flexible time off - Share Purchase Plan - Member discounts - Dental benefits - Vision benefits - Profit Participation Plan - Health and Wellbeing Programme

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is role onsite in London 5 days a week.