Estates Administrator

Based in our Manchester office, this role offers an exciting new opportunity for an Estates Administrator to support a growing team across a national property portfolio. Your responsibilities will be to provide an efficient and effective administration and support service for the team.,

• Act as the first point of contact for general tenant enquiries, ensuring a high level of customer service.
• Coordinate and prepare regular client reports, ensuring accuracy and timely delivery.
• Organise and support monthly and quarterly client meetings.
• Monitor fee schedules and coordinate the quarterly invoicing process.
• Maintain and manage property-related data and records.
• Provide effective diary management and administrative support to the team.
• Arrange and assist with property inspections and site visits.
• Support budget monitoring and financial reporting activities.
• Assist with arrears management, collection processes, and related reporting.
• Provide administrative support for licences to alter, assignments, and related property transactions.
• Investigate utility account issues and liaise with utility consultants to ensure timely resolution.
• Code and process supplier invoices for approval and payment.
• Support service charge reporting and the preparation of client and occupier information packs.
• Process and manage insurance claims.
• Maintain and update Key Performance Indicator (KPI) schedules to monitor service delivery standards.
• Work collaboratively within the wider team, adopting a flexible approach to support business needs.
• Assist Directors and Property Managers with project work and broader business initiatives.
• Manage key reporting deadlines, monitor compliance, and proactively liaise with Property Managers to ensure information is current and complete.
• Review, standardise, and continuously improve reporting templates and administrative processes.
• Ensure compliance with all company policies and statutory requirements relating to health & safety, fire safety, and hygiene.
  
  Excellent communication and interpersonal skills.
• Strong organisational skills with exceptional attention to detail.
• Effective time management skills and the ability to prioritise competing workloads.
• Strong written communication skills with a professional approach to correspondence and reporting.
• A collaborative team player who can follow instructions and contribute positively to team objectives.
• Ability to work independently and use initiative when required.
• Proven ability to work under pressure and meet tight deadlines.
• Proactive, adaptable, and flexible approach to workload management.
• Good working knowledge of Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint.
Desirable
• Previous experience within the Real Estate or Property sector.
• Relevant property, business administration, or customer service qualifications., Educated to A-Level standard or equivalent (preferred).
• Relevant property, business administration, or customer service qualifications would be advantageous.
• Commitment to continuous professional development
Right to Work
• Must have the legal right to work in the UK and be able to provide evidence of this prior to employment commencing.
  
  About Colliers
Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company operating through three industry-leading businesses: Commercial Real Estate, Engineering and Investment Management. With greater than a 30-year track record of consistent growth and strong recurring cash flows, we scale complementary, high-value businesses that provide essential services across the full asset lifecycle. Our unique partnership philosophy empowers exceptional leaders, preserves our entrepreneurial culture, and ensures meaningful inside ownership - driving strong alignment and sustained value creation for our shareholders. With $6 billion in annual revenues, 28,000 professionals, and $110 billion in assets under management, Colliers is committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com., Why Join Colliers UK?
• Accelerate your career - Colliers is committed to developing its people through structured career progression, learning opportunities, professional qualifications, and internal mobility.
• Enterprising culture - Employees are empowered to think differently, take ownership, and make decisions that drive success. Innovation and entrepreneurship are central to the Colliers culture.
• Collaborative environment - Teams work closely across service lines and geographies, creating opportunities to learn from industry experts and deliver exceptional outcomes for clients.
• Global business, local impact - As part of a global organisation with thousands of professionals worldwide, employees benefit from international expertise while working on projects that shape local communities.
• Strong focus on people and wellbeing - Colliers invests in its employees through competitive benefits, flexible working approaches, and a culture that supports individual success.
• Commitment to inclusion and diversity - The business actively promotes an inclusive culture where different perspectives are valued and encouraged.
• Make a difference - Through initiatives such as Colliers Gives, employees are encouraged to support local communities, with paid volunteering days and opportunities to contribute to charitable causes.