Estate Services Support Officer

The primary function of this role is to provide administrative support to management, employees and in some cases, clients and visitors. Handling office ad-hoc duties such as dealing with calls, externally and internally, organising files, drafting letters, assisting with complaints. Financial support with trade accounts, job completion and invoice accountability. Assist Estate teams across all 4 localities where required, providing a thorough service to all GreenSquareAccord owned communal areas across the group. The role is hybrid working but you would be expected to attend offices or site meeting as and when required. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

We`re looking for someone who is organised, detail-oriented, and customer-focused, with the ability to manage multiple priorities. Essential:

• Strong administrative and organisational skills
• Experience raising purchase orders and processing invoices
• Good working knowledge of Microsoft Office (Word, Excel, Outlook)
• Excellent communication skills with the ability to work with a range of stakeholders
• Ability to prioritise tasks and meet deadlines
Desirable:
• Experience working in housing or estates services
• Knowledge of housing management systems (ideally MRI)
• Experience using tools such as Excel or Power BI for reporting
  
  We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are:
• We believe our customer is everything
  
  In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
• 25 days annual holiday entitlement
• A defined contribution pension scheme.
• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).
• Two days paid volunteering leave per year
• Buying and selling of annual leave
• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!