Equine Head Receptionist

We are seeking an enthusiastic and experienced Head Receptionist to join our friendly and experienced team of equine vets, nurses and administrators providing first opinion work, 24/7 emergency care and elective surgery. If you have a passion for outstanding customer service, with experience from a similar role managing a team and are keen to make a difference, in a busy veterinary environment, we would love to hear from you. In this role, you will be responsible for:

• Managing the team of two receptionists, to ensure we provide excellent customer service
• Multi-tasking administration tasks and supporting the Practice Director in various duties including finance, Health & Safety and rotas
• The role will also include answering calls, diary management, and welcoming clients to ensure every call or visit is a positive experience
• You will manage appointment bookings, handle queries and take payments, while also arranging medication orders.
  
  Previous experience as a Receptionist / Administrator or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Strong leadership skills and experience managing a team would be highly beneficial
• You will need to have in-depth equine knowledge from either owning or working with horses
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems
  
  Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.
Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

We understand that benefits matter. Here are just a few of the perks you'll enjoy:
• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!