Entertainments Supervisor - Thoresby Hall

Warner Hotels are recruiting for an Entertainment Supervisor. The Entertainment Supervisor is responsible for the smooth delivery of entertainment during their shift, ensuring a high standard of service and a positive guest experience. The role combines operational leadership with a practical, guest-focused approach, making sure every detail is well managed while responding effectively to any challenges that arise., Operational Oversight

• Act as the onshift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
Guest Service & Experience
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
Team Support & Leadership
• Provide on shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
Health, Safety & Compliance
• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and escalate as needed.
Financial & Commercial Awareness
• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
Communication & Reporting
• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
Event & Function Support
• Liaise with organisers and internal teams to ensure requirements are met.
Problem Solving & Crisis Management
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety
  
  Strong knowledge of live event coordination and technical requirements.
Ability to adapt quickly and manage priorities in a fast-paced environment. Previous experience in entertainment operations or supervisory roles. Excellent communication and leadership skills. Commercial awareness and understanding of guest experience impact.


• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards
Ready to discover your glow?Be part of something more than a hotel - where your personality shines and your ideas matter.