Entertainments Supervisor

The Entertainment Supervisor ensures the smooth delivery of entertainment during their shift, creating unforgettable experiences for guests. This role combines operational leadership with a guest-hearted approach, delivering every detail with care and attention while anticipating and adapting to the unexpected. Through curiosity and bold thinking, the Entertainment Supervisor challenges the ordinary, elevates standards, and supports commercial success. Committed to promises and collaboration, this role fosters a culture where everyone brings their best, celebrates success, and wins together., Operational Oversight

• Act as the onshift leader across the department.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.
Guest Service & Experience
• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.
Team Support & Leadership
• Provide on shift support and guidance to teams across all departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a positive, collaborative approach.
Health, Safety & Compliance
• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and escalate as needed.
Financial & Commercial Awareness
• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.
Communication & Reporting
• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.
Event & Function Support
• Liaise with organisers and internal teams to ensure requirements are met.
Problem Solving & Crisis Management
• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety
  
  Strong knowledge of live event coordination and technical requirements.
Ability to adapt quickly and manage priorities in a fast-paced environment. Previous experience in entertainment operations or supervisory roles. Excellent communication and leadership skills. Commercial awareness and understanding of guest experience impact. Ready to discover your glow?Be part of something more than a hotel - where your personality shines and your ideas matter.

Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you're free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for.