Enrolment Support Workers

South Bank Colleges is currently seeking to appoint dedicated and enthusiastic Enrolment Support Workers to join the Student Recruitment team for one month, starting on 13th August. This role is crucial for assisting in the College's recruitment efforts during the pivotal enrolment period for new and progressing students. The aim is to ensure a seamless and successful transition into the new academic year., Support the onboarding process during the College's summer enrolment period.
- Provide excellent customer service to a diverse range of stakeholders.
- Perform front-facing duties and manage initial contact activities related to student admissions and enrolment. This includes processing information efficiently and accurate data entry. Work Schedule:
- Variable hours from Monday to Friday, including one Saturday.
Main Purpose of the Job:
The post holder will support enrolment and admissions tasks across all campuses. They will work collaboratively with other members of the Student Recruitment team to achieve overall service and organisational targets for stage conversion throughout the student journey pipeline. They will be a highly professional front-line staff member providing a high-quality service that delivers efficient and effective solutions to ensure growth in student enrolment., Support the delivery of a professional, fair, accurate and efficient applicant experience for new and progressing students across SBC campuses, providing IAG and undertaking conversion activities through the admissions and enrolment pipeline.
- Ability to welcome visitors and promote the College in a positive manner and having the ability to deal tactfully and sensitively with people in difficult circumstances.
- Having a good understanding of Information Technology, including Microsoft packages and other relevant systems.
- Assist the call centre, taking initial contact calls transferring customers to relevant departments and individuals as well as carrying out applicant conversion activities.
- Ensure consistent assessment of applications submitted, exercising robust decision making and strong attention to detail. Make admissions decisions in accordance with SBC selection/entry criteria, English language requirements and delegated decision-making authority.
- Work closely with key stakeholders, liaising with curriculum staff and other professional services where necessary, to support students through the admissions and enrolment process through to attendance at college.
- Ensure the creation and maintenance of accurate applications, and enrolment data across appropriate internal and external databases/systems at all times.
- Conduct outbound conversion activities to follow up with applicants for any outstanding information or documents related to admissions decisions and the enrolment process and to move students through the pipeline stages.
- Identify where additional information is required and liaise with prospective students accordingly.
- Assess supporting documentation, carry out loan, fee and personal status assessments and advise applicants on their personal eligibility, course eligibility and on procedural matters relating to their entire application/enrolment.
- Accurately and securely take payments for course fees and registration fees.
- Assist the administration of the Advanced Learner Loan scheme and to act as a liaison between SBC and loan provider.
- Utilise positive and effective communications skills to provide a customer focused and efficient IAG service to applicants and potential applicants about the full range of educational opportunities offered by SBC and LSBU Group and to enhance the conversion of applicants to offer accepted students.
- Understand SBCs curriculum portfolio and entry criteria and provide Information, Advice and Guidance (IAG) to support students to make correct course choices at time of application, interview and enrolment. Develop a ?right student, right course offer? ethos.
- Uphold and clearly demonstrate cross college standards in professional code of conduct and service excellence and drive forward a Student First culture across the College, whilst ensuring all communications maintain brand integrity and are compliant with external standards and best practice.
- Support college staff to give advice to students on admissions and enrolment practices and processes.
- Deliver actions in accordance with regulations, policy, guidelines and deadlines laid down by SBC and by government and external agencies where applicable i.e. Advanced Learner Loans; Local Authority; etc.
- Attend on-site enrolment training and meetings and any relevant virtual training/meetings.

Proven experience in roles requiring direct interaction with the public and delivering high-quality customer service.
- Previous experience in further education or a related field is preferred, including familiarity with student records and admissions systems.
- Candidates must be able to undergo an enhanced DBS check. This position offers a unique opportunity to contribute significantly to the student experience at South Bank Colleges during a busy and exciting time. Ideal candidates will have a passion for helping people and a commitment to enhancing the recruitment and enrolment processes.