Enquiry and Referral Coordinator
Northumberland County Council, Blyth, Northumberland
Enquiry and Referral Coordinator
£28598-£31022
Northumberland County Council, Blyth, Northumberland
- Full time
- Temporary
- Onsite working
Posted 1 week ago, 11 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: fbb315cb6b9f4ffda72dff4add453ed4
Location ref: Blyth, Northumberland
Full Job Description
- Attend daily Police Notification Meetings and complete all associated follow-up actions, including emails, adding contacts, and recording MASH Police Triage notes on Azeus.
- Managesafeguarding referralswithin the central safeguarding referrals inbox.
- Process open safeguarding referrals, ensuring contacts are recorded on Azeus, referrers are notified, and referrals are appropriately forwarded to locality teams.
- Handle inappropriate referrals by recording contacts on Azeus, notifying referrers and relevant teams (where allocated), and updating systems such as the Falls spreadsheet where required.
- Process inappropriate referrals for prevention services by referring to LAH via Azeus and notifying referrers accordingly.
- Appropriately signpost referrals to partner agencies, including Children's Services, CNTW, and Harbour, in line with safeguarding team guidance.
- Monitor and respond to inbox queries from referrers requesting safeguarding outcomes, providing timely responses via phone or email.
- Undertake follow-up communication with referrers to gather additional information to support safeguarding decision-making.
- Respond to probation service requests in a timely and professional manner.
- Carry out research for multi-agency processes, including MARAC, MATAC, and MAPPA.
- Complete Police and Adult Safeguarding (PAS) checks as required.
- Provide coordination support, including Safeguarding Adult Reviews (SARs), and deliver ad hoc administrative support to the safeguarding team. You also need strong interpersonal and communication skills and be enthusiastic about ensuring the Northumberland County Council values of Residents first, excellence and quality, keeping the communities safe and well and respect.
- Good general education demonstrating numeracy and literature
- NVQ Level 3 or equivalent in an admin/business related discipline or equivalent experience
Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.
We have some outstanding benefits and perks to offer you, including: - 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
Direct job link
https://www.jobs24.co.uk/job/enquiry-referral-coordinator-127099774
About this company