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Enquiries Assistant

Hartford Care Limited, Basingstoke, Hampshire

Enquiries Assistant

Salary not available. View on company website.

Hartford Care Limited, Basingstoke, Hampshire

  • Full time
  • Permanent
  • Remote working

Posted 2 weeks ago, 30 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 0e2e0dd779b14a9883d5a2a7c9120b33

Location ref: Basingstoke, Hampshire

Full Job Description

Employment Type: 37.5 hours per week including working alternate weekends. This is an office based position, we do not offer hybrid or remote working., As an Enquiries Assistant, you will manage incoming and outgoing calls, respond to enquiries and concerns, and ensure information is recorded accurately and handled in line with company policies. You'll play an important role in supporting our care homes and maintaining a high standard of customer experience., Answer incoming calls promptly and professionally

Make outbound calls for follow-ups and show rounds

Handle enquiries, requests, and complaints calmly and courteously

Accurately record call details using the Enquiry Management system

Escalate complex or urgent issues to the appropriate care home team

Meet performance targets, including call handling times and customer satisfaction

Maintain strict confidentiality and comply with data protection requirements

Essential:

Experience in customer service, call centre, healthcare, or care-related roles

Excellent verbal and written communication skills

Compassionate, patient, and respectful approach

Strong organisational skills and reliability

Ability to follow procedures, policies, and escalation processes

Competent in Microsoft Office

Flexible to work shifts, including weekends (and evenings if required)

What You'll Get

We believe in looking after the people who look after others. Here's what's waiting for you:

Be heard through the Hartford Voice Forum

Occupational sick pay and annual pay reviews

Life insurance and enhanced parental leave pay

Recruitment referral bonuses

Blue Light discounts

Free DBS check and NMC PIN reimbursement

Salary sacrifice schemes and access to Wagestream (draw down earned pay before payday!)

Direct job link

https://www.jobs24.co.uk/job/enquiries-assistant-127303398
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