Enquiries & Applicant Support Officer

Under the guidance of the Enquiry and Applicant Support Manager for Enquiries and Admissions Service, you will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive enquiries and conversion activity and provision. About the role You will support the Enquiry and Applicant Support Manager to maintain relationships with faculties in international recruitment activities. You will be part of a dedicated frontline team delivering and promoting high level customer focus in order to support the prospective applicant and student journey, increase conversion from enquiry, through application and offer, to enrolment ensuring the provision of accurate and timely information and guidance to pre and post application enquirers across a range of platforms/channels. Key Responsibilities:

• Administration in a busy enquiries/ higher education function/environment
• Analysis, interpretation and reporting on data
• Building relationships with a variety of stakeholders & influencing colleagues
• Delivering activities and events which support business priorities
• Liaising with customers face to face/by telephone/in writing
• Working both independently and as part of a team
• Monitoring and reporting on financial information, using findings to inform decisions
  
  This is a full-time position working 37 hours per week on a fixed-term basis for 6 months to cover a secondment.