Enhanced Access (EA) Operations Manager

To manage the operational delivery of Enhanced Access (EA) services for the PCN ensuring compliance with the Network Contract DES and delivering a high-quality, patient-centred service that meets national and local access targets. Enhanced access appointments sit outside the ordinary work hours, usually between the hours of 4.00pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays., Service Management

Lead the day-to-day operations of the EA Hub, ensuring all services are delivered in line with PCN DES requirements and local commissioning arrangements

Develop, implement, and review Standard Operating Procedures (SOPs) for EA services, ensuring alignment with national policy and local priorities.

Oversee staff rotas, shift allocation, and resource utilisation to ensure optimal service delivery and continuity.

Oversee the setup and management of EA clinics within the clinical system (e.g., EMIS), ensuring accurate data capture and reporting.

Clinical rotas kept up to date and added to the EMIS system

Booking staff and locums for the clinics

Act as the first point of contact for EA Hub operational issues, liaising with the PCN Clinical Director, EA Clinical Lead,Network Manager, Practice Managers, and external partners.

We are a friendly and supportive team committed to delivering the highest standards of patient care. We already have a large team of pharmacists, ANP, physiotherapists, podiatrists, paramedics, care co-ordinators and social prescribing worker

The Orpington Primary Care Network is a group of general practice surgeries in the outer London suburbs.