The Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The Operational Care Specialist is also responsible for managing the coordination of customer shipments by securing buy rates (when required) as well as capacity with qualified carriers/partners and or via the KN gateways. All of these activities are to be performed in compliance with rules and regulations governing air transport and associated national protocols and executed via KN operational systems.

• Experience in freight forwarding or customer service is preferred.
• Strong customer service orientation
• Ability to communicate effectively
• Problem solving skills
• Ability to work on own initiative and as part of a team
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines
• Perseverance and resistant to challenge
• Cope with change and embrace new technologies as well as demonstrate change management mind-set
  
  With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.