Engineering Service Manager

We are looking for a driven and commercially focused Service Manager to lead operational performance across a defined geographic area within our Lloyds British business unit. This is a key leadership role responsible for managing mobile engineering teams delivering Testing, Inspection and Certification (TIC) services, including inspection, test, repair, and maintenance. You will take full ownership of operational delivery, financial performance, and team leadership, ensuring exceptional service standards while driving growth and efficiency across your area., Lead and manage the operational and commercial performance of your area, with full P&L ownership.
Collaborate with the CSC team to optimize scheduling, routing, and resource utilisation for field engineers.
Produce and manage monthly financial and performance reports, ensuring cost control and profitability.
Identify and develop new business opportunities, supporting tenders and contract renewals.
Work closely with Sales and Operational teams to manage key customer accounts and drive growth.
Lead recruitment, training, development, and performance management of your team.
Ensure full compliance with health & safety regulations and promote a strong safety-first culture.
Act as the primary escalation point for operational issues within your area.
Drive initiatives to improve efficiency, reduce downtime, and enhance customer experience.
Support new contract mobilisation and expansion of services within your region.
Deliver sales growth through both inbound and outbound activity.
Undertake additional duties as required to support business objectives.

Proven experience in operations or service management (engineering, field service, logistics or similar).
Strong leadership and people management skills, with the ability to motivate and develop teams.
Demonstrable commercial awareness, including budget control and financial management.
Experience in sales growth and business development.
Solid understanding of health & safety compliance and risk management (IOSH Managing Safely or equivalent preferred).
Excellent problem-solving ability, with resilience in a fast-paced environment.
Strong communication, planning, and organisational skills.

Competitive salary and bonus scheme.
Company car or car allowance.
25 days holiday plus bank holidays (with option to buy additional days).
Pension scheme with employer contribution.
Life assurance and income protection.
Access to employee assistance programme (wellbeing support).
Discounts and rewards platform (retail, leisure, and lifestyle).
Ongoing training and development opportunities.
Clear career progression pathways within Speedy Hire.
A strong focus on safety, inclusion, and employee engagement.

Why Join Us?
At Speedy Hire, and within our Lloyds British business, you'll be part of a team that values safety, innovation, and customer excellence. This is an opportunity to take ownership of a critical function, influence business performance, and make a real impact in a growing and dynamic organisation.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
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