Engagement Manager

Customer Engagement & Communication

• Act as the primary point of contact for an allocated portfolio of broker customers
• Initiate early engagement, providing a clear overview of FERN 3, timelines, and customer expectations
• Develop a strong understanding of the FERN 3 contract, including key changes, structure, and rationale, to confidently explain and respond to customer queries
• Build and maintain professional relationships to support effective communication and timely responses
Data Validation & Management
• Develop a strong understanding of the assigned customer data set (training provided)
• Share and review data with customers, validating accuracy and confirming the expected contracting approach
• Identify and resolve data gaps, inconsistencies, and ownership issues
• Coordinate required updates with internal teams, ensuring changes are accurate and reflected in core systems
End-to-End Signing Coordination
• Own the full contract journey for each allocated broker, from initial engagement through to signature
• Plan and manage outreach, follow-ups, and sequencing to maintain momentum across a high-volume portfolio
• Track contract issuance and signature progress, proactively managing delays and dependencies
• Drive contracts through to completion in line with programme timeline
Cross-Functional Collaboration
• Work closely with Legal, Contracting, Services & Catalogue, CRM, and Communications teams
• Coordinate resolution of customer queries, contractual dependencies, and operational issues
• Ensure alignment with the broader programme approach and signing strategy
Tracking, Reporting & Governance
• Maintain accurate, up-to-date records of customer status within Power App / CRM tools
• Provide clear visibility of progress, risks, and issues across the allocated portfolio
• Proactively identify risks, issues, and blockers, driving them through to resolution or escalating where required
Programme Delivery Support
• Support the transition from legacy agreements to the FERN 3 contractual baseline
• Contribute to a structured, repeatable signing approach across the market
• Manage a high-volume workload, maintaining pace, quality, and consistency of delivery, The FERN 3 contract and its rationale are clearly understood and consistently communicated
• Customer data is accurate, validated, and agreed ahead of contract issuance
• Risks and issues are identified early and resolved efficiently
• Contracts progress smoothly and are signed within programme timelines
• Customer and contract data remains accurate across all systems and tracking tools
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.


• Ability to understand and clearly explain contractual content and its business rationale to external stakeholders
• Strong stakeholder engagement skills, with confidence working directly with broker contacts
• Experience working with structured data sets, with a high level of accuracy and attention to detail
• Strong organisational skills, with the ability to manage multiple customers and priorities in parallel
• Problem-solving mindset, with the ability to identify issues and drive resolution
• Proactive and tenacious approach, with a focus on achieving outcomes and meeting deadlines
• Comfortable working across multiple communication channels (email, Teams, face-to-face)