Enforcement Support Manager

The appointed Officer will support the Management of accurate enforcement records including records of payments, monitoring charges levied and refer to legal department for debt management. To complete tasks and activities in relation to the strong enforcement ethic of the Private Sector Housing & Licensing Team within the Neighbourhoods and Environment Directorate. Displaying excellent verbal and written communication skills, and flexibility in working patterns and practices. Successful candidates will play an essential role in delivering of licensing objectives and will also have management responsibility for a team of assistants., Provide a professional, proactive, customer focused support service to the organisation within the relevant service area. Support the management of the enforcement records and data base, keeping accurate records including records of payments, monitoring charges levied and refer to legal for debt management. Ensure that financial penalty paperwork is prepared accurately in a timely manner and is securely sent to all interested parties. Assess and determine licence applications, liaise with relevant council departments, process personal documentation and issue licences in accordance with the Housing Act 2004. Resolve in a helpful and constructive manner queries regarding prosecutions, financial penalties, licensing issues and queries, from licence holders, stakeholders, outside bodies or members of the public and elected members. Play an active and proactive role in developing the service, including developing innovative improvements to the service operations and identifying commercial opportunities as an integral part of day-to-day contact with members of the public, licence holders and other service areas. Support team managers with service development, and other management responsibilities and to manage a team of licensing assistants and ensuring that targets are met.

Experience of having worked in a fast faced, customer focused environment. Excellent knowledge and application of IT systems and software packages. Relevant legislative and or procedural knowledge for specialist area. Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service. Excellent levels of literacy and numeracy. Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others Ability to deal diplomatically and confidentially with a wider range of stakeholders internally and externally English and Math Qualification Relevant NVQ Level 2 or 3 qualification Terms and conditions:

• Satisfactory employment references and CIFAS identity checks;
• Satisfactory declaration of interest;
• As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
  
  Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment., Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.