Endoscopy Waiting list Coordinator

We're looking for an organised and proactive team member to join our friendly Endoscopy administration team, supporting both Musgrove Park Hospital (MPH) and Bridgwater Community Hospital (BCH). In this role, you'll play a key part in ensuring patients are efficiently booked for their procedures, helping our services run smoothly and making a real difference to patient care. You'll work closely with the Lead Waiting List Co-ordinator and management team, contributing to decisions that promote best practice and improve the patient experience. As our services grow and develop, you'll bring flexibility, strong organisational skills, and the ability to manage a variety of administrative tasks in a fast-paced healthcare environment. This is a great opportunity to be part of a supportive team that values collaboration, efficiency, and patient-centred care. Full and Part time hours considered. Main duties of the job Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner. Receive and call patients to book and move endoscopy procedures. Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner. Process 2WW, urgent, routine and surveillance referrals and arrange appropriate appointments. Participate in team and Trust meetings as requested. About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Please see attached Job Description & Person Specification for further details of duties and responsibilities. Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities.

• NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience
• Computer/Word processing qualification or ECDL
• NVQ Customer Care/Service
Experience Essential
• Proven experience of working with elective waiting lists in the Health Sector
Desirable
• Supervisory/Management experience
Person Specification Qualifications Essential
• NVQ Level 3 in Business Administration or equivalent, or demonstrable relevant experience
• Computer/Word processing qualification or ECDL
• NVQ Customer Care/Service
Experience Essential
• Proven experience of working with elective waiting lists in the Health Sector
Desirable
• Supervisory/Management experience
  
  Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.