You will work as a member of the Endoscopy service scheduling team and provide an efficient and effective service to all patients who require an Endoscopy procedure. You will liaise with patients to arrange mutually convenient appointments for procedures in line with Trust policy, scheduling and booking patients into both the Trust's electronic patient record system and Solus Endoscopy systems.
You will ensure any capacity constraints are escalated in line with departmental and Trust policy and maintain up to date electronic records of all inpatient referrals., · To ensure all relevant patients information is accurate and record details of all patient communications and episodes on Harris Flex.
· To add referrals received into the booking office to the appropriate waiting lists, ensuring all sources of information have been recorded accurately and fully to effectively populate the Patient Tracker Lists
· To liaise with patients, nursing, and clinical staff using your own initiative and comprehensive knowledge base to compile endoscopy lists effectively whilst always fully optimising the procedure sessions.
· To ensure that all patient appointments are correctly scheduled and documented on both Harris Flex and the Solus Endoscopy system ensuring patients are booked chronologically and in clinical priority avoiding breaches
·

Working for our organisation
Lancashire Teaching Hospitals NHS Foundation Trust is one of the biggest trusts in the North West. We provide many specialist tertiary services, deliver award-winning teaching and development programmes, lead national and international clinical trials and research studies, and always give excellent care with compassion. When joining our friendly and dedicated team, you will have an unparalleled opportunity to learn, grow and flourish in a supportive and innovative environment, and work with some of the UK's leading healthcare experts.

Endoscopy services are provided at Lancashire Teaching Hospitals (LTH) NHS Foundation Trust at two organisational sites namely Chorley District Hospital (CDH) and Royal Preston Hospital (RPH). The services form a support service of an integral part of the three key national performance standards namely 18-week referral to treatment time (RTT), cancer waiting time standards and the 6-week diagnostic waiting time standard (DM01).
The scheduling team within endoscopy plays an integral role in ensuring patients are booked for endoscopy procedures in a timely manner . The team is friendly, hardworking and well led ., · Ensure all relevant patients information, including GP home address, alternative contact numbers, holiday dates are accurate and record details of all patient communications and episodes are recorded accurately on Harris Flex.
· To promptly action and add referrals received into the booking office to the appropriate waiting lists, ensuring all sources of information have been recorded accurately and fully to effectively populate the PTL's.
· To liaise with patients, nursing, and clinical staff using your own initiative and comprehensive knowledge base to compile endoscopy lists effectively whilst always fully optimising the procedure sessions.
· To ensure that all patient appointments are correctly scheduled and documented on both Harris Flex and the Solus Endoscopy system ensuring patients are booked chronologically and in clinical priority avoiding breaches
· To ensure that patients are given clear verbal instructions on taking bowel preparation/fasting and stopping medications in preparation for their procedure
· To ensure patients bloods and bowel preparation are in date to safely proceed with their procedure
· To confirm by letter details of patient's appointments and any pre-admission instructions
· Ability to know when appropriate to refer any issues to Clinicians, Line Managers, Divisional Managers.
· Work in accordance with departmental and trust patient access policies.
· Communicate well with and respond to enquiries from the public, medical personnel, prisons and a wide range of colleagues at all levels across the Trust.
· To book Interpreters
· There is a requirement to speak to patients with reference to their procedures and any issues that they may have and to treat emotionally distressed and anxious patients with sensitivity, dignity and respect and advise where possible the best course of action
· Be confident in liaising with external bodies such as other hospitals, and care homes to obtain the necessary information.
· Always demonstrate an approachable and helpful manner.
· Give guidance and support to colleagues in the provision of an efficient service.
· Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem.
· Always maintain confidentiality as required by legislation and Trust policies.
· Play an active role in the team and contribute to internal/external meetings, supporting and making suggestions for improvements in services.
· Actively participate in the PDP process, undertaking any learning and development opportunities identified and complete all mandatory training,
· Responsible for training new staff in all aspects of the post
· Undertake general supervision of less experienced staff.
· Treat everyone with dignity and respect
· Act in accordance with current legislation, policies, procedures, and good practice.
· Report behaviour that undermines equality and diversity.
Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.
We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.
Supporting Information
The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you've navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.
Working Smarter pledge
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
Secondments
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]
Young People
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
Disclosure and Barring Service checks
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.