End User Technology Engineer

An excellent opportunity has arisen for an End User Technology Engineer within a team that provides research, maintenance, development, and support for the authority's enterprise end-user environment. The role requires strong technical and communication skills, along with proven experience in configuring, installing, and supporting a range of end user hardware and software in a large desktop enterprise environment.

This is a highly technical, office-based role requiring an experienced professional with strong skills in configuring, developing, and supporting a broad range of technologies, along with a sound understanding of security standards such as PCI, PSN, and HSCN. Candidates should also possess:

• Experience working within a Microsoft environment, including Windows OS, Intune, Entra and Office 365
• Working knowledge of current audio-visual technologies & solutions
• Experience operating as part of a highly professional, collaborative team
• Strong expertise in Microsoft technologies with the ability to diagnose and resolve hardware and software issues.
• Strong working knowledge of mobile technologies, including Android, MDM solutions and associated hardware
• The ability to liaise effectively with third-party suppliers and internal stakeholders
• A proactive, self-motivated approach with the ability to work independently in a performance-driven environment
• The ability to work under pressure, meet deadlines, and prioritise both personal and team responsibilities effectively.
You should hold relevant professional accreditations, ideally a Microsoft certification, or be able to demonstrate equivalent technical expertise in Microsoft technologies and end-user security within a large enterprise environment.

Top tip when applying - As we've got a new recruitment system the application process has changed a little and we hope you'll like it! You'll first need to register and create a profile the first time you apply. Creating your profile will enable you do things such as track your application progress, view emails you've received from us and manage communication preferences, manage your interview bookings and offer information if successful. About Dudley Council It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents