The role:You will be working as part of a team of End of Tenancy Specialists negotiating all end of tenancy matters with our tenants and landlords.

• Negotiating end of tenancy deposits
• Organising end of tenancy repairs and maintenance
• Having a competent lettings legislation to help and support where necessary
• Establishing whether liability for works is landlord or tenant in line with tenancy agreement
• Working with your End of Tenancy Deposit team and branch colleagues to undertake refurbishment works identified at check-out, minimising void periods
• Assisting customers with general tenancy queries, for example tenant arrears, rental account information, and tenancy breach notices
• Undertaking duties in line with the landlords Terms of Business and the Tenancy Agreement
• Embracing a culture of 'pick up the phone' and 'back up by email', unless our customer requests otherwise
• Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
• Always conducting work in line with company standards and requirements
• Positively contributing to daily team meetings and coaching sessions
  
  Full time
Job DescriptionOur Portfolio Managers play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. This is why we are looking for someone with great communication, relationship skills and a passionfor negotiation to become our next End of Tenancy Specialist.We offer a competitive salary of £25,000, including the following benefits:
• Aviva Digicare + workplace / Car leasing and cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme