Employment & Skills Support Apprentice

Introduction

Employment & Skills Support role provides a developmental opportunity to support the delivery, coordination and administration of employability, distance learning and skills provision. The apprentice will support learner engagement, programme delivery, employer engagement, distance learning administration and performance tracking. 

About the Employer

As Telford & Wrekin’s only further education college, we play an important role in supporting our local communities to thrive, working closely with local and regional employers.

In addition to our main campus in Wellington, we now also have a brand-new site in the heart of Telford Town Centre, our sixth form centre due to open in September 2026.

The college offers a broad curriculum including A levels, T-Levels, apprenticeships, university-level courses, adult training, specialist facilities for learners with high needs, and employability programmes to help people back into work. 

What You'll Do

Learner Engagement and Support:

• Support learner engagement, attendance and progression
• Assist in one-to-one sessions and action plans
• Support job search, applications and progression routes
• Signpost learners to appropriate support services

Delivery Support (1:1 and Group):

• Assist in delivering workshops, job clubs and skills sessions
• Prepare learning materials and resources
• Support consistent learner experience
• Distance Learning and Programme Administration
• Support enrolments and onboarding
• Track learner progress and completion
• Maintain registers and learner records
• Assist with assignment tracking and quality processes

Programme Coordination Support:

• Support timetable coordination
• Assist with workshops and partner sessions
• Help monitor learner journeys

Employer Engagement:

• Research vacancies and opportunities
• Support job matching and employer events

Outreach and Recruitment:

• Support outreach sessions and recruitment events
• Assist programme promotion and marketing

Data, Compliance and Performance:

• Maintain accurate learner data
• Support KPI tracking and reporting
• Ensure compliance with safeguarding and data protection

Quality and Continuous Improvement:

• Collect learner feedback
• Support quality improvement activities

Corporate Responsibilities:

• Support College values and safeguarding
• Engage in apprenticeship training and development

Training Outcome

Once the apprenticeship is completed there is room to progress within the department. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Patience

Qualifications

• Essential - GCSE - English - C / 4
• Essential - GCSE - Maths - C / 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.

Expected Duration: 1 Year 6 Months

Training Provider: TELFORD COLLEGE