Employee Services Team Leader

Please note, due to current salary thresholds, we are unable to offer visa sponsorship without five years equivalent NHS experience We are seeking an experienced and customer-focusedEmployee Services Team Leader to lead the delivery of a high-quality, proactive Employee Services function across the Trust. Working closely with the Head of Employee Relations, you will ensure our Employee Services team provides expert advice, efficient transactional HR services, and a consistently excellent customer experience. You will play a key role in developing people processes, improving service delivery, and supporting managers and staff across the organisation. This is an excellent opportunity for a confident HR professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about improving HR services in a complex organisation.,

• Lead and manage the day-to-day performance of the Employee Services team, setting clear objectives and maintaining high service standards
• Provide expert guidance on terms and conditions, contractual changes, pay, job evaluation, and employment-related queries
• Act as the first point of escalation for complex or sensitive employee issues
• Monitor and report on service performance, KPIs, and customer feedback, using data to drive continuous improvement
• Develop and implement standard operating procedures, knowledge resources, FAQs, and self-service support materials
• Ensure accurate and timely delivery of employment documentation, references, and contractual amendments
• Support managers and staff with professional, consistent, and customer-focused advice through multiple communication channels
• Promote employee and manager self-service and ensure high-quality intranet guidance and support materials
• Lead team development through coaching, feedback, performance management, and skills development
• Liaise with clinicians, service managers, and HR colleagues to understand and respond to operational needs
  
  At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.