Employee Relations Services Administrator (STG)

The ER Administrator will work as part of the Employee Relations Team, providing a high level of support and assistance in ensuring key activities are undertaken in an efficient and effective manner. The postholder will be responsible for maintaining efficient administration of key ER processes, including the co-ordination of formal meetings and hearings. They will offer a customer always focussed approach, liaising with managers across all Divisions, Union Representatives and where necessary, external agencies., Maintain the Employee Relations Team inbox, ensuring consistent, professional and timely responses to queries.

Act as one of the first point of contact for managers and members of staff at all levels dealing with their enquiries, providing information on a range of ER policies and procedures and NHS terms and conditions of employment

Deal with escalated queries from the HR Services team and provide accurate ER advice, or escalate as necessary

Direct employees and managers to the appropriate ER Advisor/Team, if necessary where more complex ER advice is needed.

Liaising and communicate effectively with colleagues and other departments, outside agencies, recording and communicating complex, controversial or sensitive information.

Communicating sensitive and confidential HR information in person, by telephone and in writing using tact, discretion and sensitivity.

Build and maintain excellent working relationships within own team, with managers and staff.

Keeping up to date on Trust policies, national terms and conditions for Agenda for Change staff and basic employment legislation., At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.