Emotional Support Workers

Emotional Support Workers provide valuable support to survivors of sexual abuse and theirloved ones, through our helpline service. Last year, around 2,400 people contact us via thiscrucial service. Our helpline is a starting point for support, as men and boy's take their firststeps reaching out for help. We are also integral to the SurvivorsUK eco-system, providingsupport to client's on our counselling waiting list and helping survivors navigate thedifferent support options that are available., Service Delivery

• Provide high-quality emotional support, information and signposting via webchat,
SMS, email, telephone, WhatsApp and other methods.
• Assess risk and safety of callers when necessary. Escalate risks and ensure all
safeguarding concerns are handled swiftly and in line with SurvivorsUK Safeguarding Policy and the Helpline's Safeguarding procedure.
• Accurately record all helpline contacts on our helpline system for monitoring, and
participate in overall service monitoring and evaluation.
• Operate in a private, confidential environment
• Adhere to the service's remit, all relevant SurvivorsUK policies and procedures, and
the BACP Code of Ethics.
• Attend group supervision, team meetings and line management meetings, and
participate in ongoing training.
• Ensure all clients are aware of and have access to the organisation's complaints
policy and terms of use.
• Support training for newer emotional support workers and any emotional support
volunteers. Working Collaboratively and Promoting Services
• Triage non-helpline enquiries to appropriate colleagues.
• Maintain good working relationships with other support services
• Collaborate with colleagues and specialist agencies to promote our work, and share
learning & best practices
• Actively contribute towards the development of the service
• Participate in all staff meetings and team meetings, Support the Communication Manager and the Helpline Manager, to provide content
for the promotion of the service via the website and social media.
• Assist with research and development of resources and informational material for
colleagues, survivors and professionals working with survivors.
• Ensure that the standards of service delivered comply with the organisation's
mission statement, values, business plan and other related guiding principles at all times.
• Fully engage with professional development, as required by SurvivorsUK.
• Adhere to company policies, including safeguarding and confidentiality protocols
• Attend regular general and clinical supervisions
  
  Experience of working with survivors of sexual violence
• Experience supporting vulnerable people with complex needs, including mental health,
substance use, and/or disabilities.
• Experience of providing trauma-informed emotional support, ideally on a helpline
Skills, knowledge and competences
• Strong understanding of the experiences, needs and impact of rape, sexual abuse or
assault on men, boys and non-binary people aged 13+.
• Compassionate manner: able to empathise and engage with clients who have
challenging needs and manage highly emotional and stressful situations. Clinical Supervision will be provided to you in your role.
• Strong written and verbal communication skills.
• Ability to work independently and proactively
• Demonstrable commitment to equal opportunities, with a non-judgmental approach to
helping male, trans and non-binary people.
• Ability to adhere to boundaries and confidentiality policies and practices.
• Good organizational and ICT Skills
• Ability and commitment to maintaining accurate client records and reporting.
• Flexible approach to working with clients and the wider team.
• Positive attitude; willing to contribute to developments, improvements and changes
within SurvivorsUK.DesirableExperience and qualifications
• Experience of providing written emotional support (e.g. by web chat).
• Experience of providing information, guidance and signposting to relevant services
  
  Survivors UK provides specialist support to (cis and trans) men and boys, and to non-binary
people, who have been raped, sexually assaulted or abused. Our aim is to help any man,boy, or non-binary person, to have the confidence to tell someone what's happened tothem, and to know that it's OK to seek help. When they do, we want to ensure they haveaccess to the right support so they can deal with the impact of their experiences.We provide emotional support, information and signposting to survivors and anyoneworried about someone they know, through a national website and webchat service (opentill 8pm most evenings).In London, we are the only organisation providing specialist services for men and boys,including individual counselling and therapeutic groupwork. Across London, we provide thecapital's only Independent Sexual Advisor (ISVA) Service that helps men, boys and nonbinarypeople exclusively through the criminal justice system.

An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yetjust 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.