Emergency Duty Service Coordinator

Based in Chelmsford, ensuring accurate information is conveyed to daytime services and updating databases and statistics regularly. The ability to use sound personal judgement and a strong working knowledge of business practice is a necessity as is the ability to deliver effective routine and complex administrative tasks. The ability to take telephone calls from the public and partner agencies whilst we are operational. Accountabilities

• Maintain manual and computerised records, ensuring confidentiality and efficient retrieval of information to produce high quality reports, data and a variety of statistical information.
• Responsible for maintaining oversight of finance activities within the service, ensuring compliance with Financial Regulations.
• Responsible for providing data and statistics to stakeholders and external agencies for the purpose of agreeing services required and received from those agencies and to provide evidence of work carried out by the EDS to secure provision for out of hours services across Essex and Southend.
• Build collaborative relationships with stakeholders, internal and external partners to enable the smooth transfer of information and effective engagement.
  
  Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK., Educated to RQF Level 2 (GCSE) or equivalent by experience.
• Experience of using IT packages with an extensive knowledge of Excel, Word, Outlook and other IT systems. (Training will be provided for our own database systems).
• Proven effective communication and interpersonal skills with experience of effectively resolving enquiries and escalating as appropriate.
• Ability to be an effective team member, with evidence of successfully delivering outcomes within a team.
• Evidence of building strong working relationships with stakeholders, internal and external partners, demonstrating an understanding of their needs and priorities.
• Ability to share knowledge and good practice with colleagues, highlighting new and more efficient ways of working.
• Significant experience working within an office environment, working with sensitive and/or personal information, under pressure and to tight timescales.
• Evidence of working flexibly and independently, open to new and innovative ways of working and responsive to change.
  
  This is a part-time opportunity working 18.5 hours per week, Monday 08:00-12:30 Tuesday-Friday 08:00-11:30, with a pro rata salary of up to £14,310 per annum.
Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us having received our 3rd Outstanding Ofsted rating in a row. Children and Families is recognised as a service in which social work can develop and prosper, with a culture of collaboration, integrity and compassion; promoting the development and wellbeing of children, young people and their families; protecting them from neglect and abuse. Working together with partners delivering a range of early help, family support and effective social work interventions which build resilience, remove barriers and enable children and young people to look forward to a brighter future. The Emergency Duty Service Co-ordinator will contribute to a high performing Social Care Emergency Duty Service, meeting all agreed service standards.