Emergency Department Receptionist

An exciting opportunity has arisen for a Receptionist to join the Emergency Department team at William Harvey Hospital.

We are seeking to employ 2x Full-Time Receptionist (37.5 hours)The shift patterns are: 07:00 - 19:30 and 19:00 - 07:30.

The Emergency Department is a very busy and dynamic working environment. Our highly skilled team of consultants, doctors, nursing and other clinical and support staff work to provide specialist, streamlined care for children and adults with a vast range of conditions. We aim to assess all patients as quickly as possible upon arrival.

The role of Receptionist is vital to the smooth functioning of the department. The team welcomes every patient and ensures they are registered and correctly managed throughout their journey in the department, by working closely with our clinical teams. This role will require work a full 24/7 shift pattern to include day shift, nights, weekends and bank holidays.

This role is multi-facetted and as a priority provides real-time computer entries on various systems, including admission, discharge, transfer, and ambulance arrivals.

The post-holder will cover reception areas on rotation through the Emergency Department which includes; Main ED Reception, Rapid Assessment Treatment and Urgent Treatment Centre.

Main duties of the job

To provide a front of house customer service to all patients, relatives and visitors attending the Emergency Department.

Support the clinical teams and operational team in the delivery of safe, effective and patient-centered care by undertaking a wide range of administrative and clerical duties

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.