Emergency Department Reception Team Leader

We are looking for someone to join our Emergency Department (ED) at Sheffield Children's. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership., Our team comprises around 19 staff, working across a full 24/7 shift pattern. Together, they provide essential support to one of the most high-pressure areas in the hospital. You will work with another Team Leader and the Operational Support Manager, ensuring service delivery across all administrative functions., Reporting into the Operational Support Manager, your responsibilities will include:

• Work as Senior Admin and Clerical Receptionist, while overseeing the wider admin and clerical team
• Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU, and GP in ED
• Provide guidance on daily operational issues, ensuring resolution of problems as they arise
• Support recruitment, performance management, and training for all admin staff
• Ensure all admin responsibilities are delivered and to a high standard of care
  
  Substantial administrative experience, including staff supervision and training
• Excellent IT skills with experience using databases and administration systems
If you're ready to lead from the front, bring clarity in busy moments, and help maintain a high standard of patient-facing admin services in a rewarding environment -- we would love to hear from you.

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health. We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise. We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey. Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported. As we approach our 150th anniversary this year, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.