Emergency Department Administrator | University College London Hospitals NHS Foundation Trust

We are looking for an enthusiastic Emergency Department Administrator to join the ULCH Emergency Department Team! We would like to hear from people who enjoy interacting with the public and are passionate about delivering customer service to a high standard in a busy, high pressure and dynamic environment. This key role will provide the first point of contact for members of the public attended the emergency department. The role involves booking and registering patients at either the adults or paediatric reception desks or providing general patient support and admin support across the department. The post holder will be expected to work independently making decisions using their own initiative to help ensure the flow of patients coming into the emergency department. If you are an individual that is looking for a fast-paced challenge in a testing environment, we look forward to hearing from you. We are a 24-hour service, 365 days a year and staff will be expected to work a shift pattern including weekends and nights. - Registering patients on the electronic patient record system, effectively and efficiently - Assisting and supporting including cross covering other members of the administrative team across the department including dealing with telephone calls and resolving simple enquires for patients, their carers and visitors. - Carry out designated administrative tasks to support the wider Emergency Department - Provide an excellent patient service to all patients attending the Emergency Department

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff
• UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.
UCLH recognises the benefits of flexible working for staff - To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH?