Emergency Contact Handler

Start Date: 30th March 2027 Please note: The initial 10 week training programme will be Mon-Fri, 8-4. Location: This role will relocate to Cobalt in 2027. During your initial training period, you will be based at Ponteland. Following training, you may be based at either Ponteland or South Shields until the move to Cobalt. Please note that we are unable to guarantee which of these locations you will be assigned to after training, as this will be determined by operational requirements. Hours/Shift Pattern/Salary: This vacancy is currently available on a 22-hour per week basis. 22 hours - £17,487 - £18,836 (Plus you will be entitled shift and enhanced allowance, making potential earnings £22,096 - £23,800) Future Opportunities: We recognise that some applicants may be interested in working increased hours in the future. While we're not currently recruiting 30-hour contracts, opportunities to increase contractual hours may become available at a later date. If you are interested in 30-hours only, please register your interest here and we will be in touch when opportunities arise. As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we'll give you the support, training and time to carve out the career you always wanted. As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued. Whether you're a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best. Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it's a chance to be part of something that really matters. - The role: Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Communications Department as an Emergency Contact Handler. You'll have the opportunity to earn while you learn whilst playing a critical role in our ability to respond to emergencies. You will receive structured on and off the job training, personalised tutoring and all the encouragement and support you need through our comprehensive Emergency Contact Handler Apprenticeship programme. This will result in you being able to appropriately respond to incoming calls and evaluate the urgency of an incident in what could be a life critical situation. On successful completion of the apprenticeship programme, you will be confirmed in post and receive a nationally recognised certificate in emergency contact handling.

No formal qualifications are required

• . However, applicants must demonstrate competent typing and listening skills as well as strong written communication abilities. A typing, listening and written communication assessment will form part of the selection process. Applicants who are under 19 years of age on the programme start date must hold Level 2 qualifications in English and Mathematics (GCSE at Grade C/4 or above, Functional Skills Level 2 or equivalent)., Excellent communication and listening skills. Excellent interpersonal skills with the ability to build rapport quickly. A passion for problem-solving. The ability to assess and understand key information. Confidence to multitask, recording information accurately with attention to detail. IT competence across a range of applications.