Emergency Call Taker
South Central Ambulance Service NHS Foundation Trust, Otterbourne, Hampshire
Emergency Call Taker
Salary not available. View on company website.
South Central Ambulance Service NHS Foundation Trust, Otterbourne, Hampshire
- Full time
- Permanent
- Remote working
Posted 1 week ago, 14 Oct | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 5b9fd6d186634a0094c4352a33901bc8
Location ref: Otterbourne, Hampshire
Full Job Description
No two calls are ever the same. One moment you may be helping coordinate a life-saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby.
As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference. Can you stay focused when others are distressed? Can you ask the right questions, provide reassurance, and support callers through critical situations?, If you're ready for a role that challenges you, energises you, and calls on your resilience throughout the day, we'd love to hear from you! You don't need medical experience - just:
- Compassion
- Confidence
- Clear communication
- Resilience (requires resilience and emotional awareness throughout the shift)
- A genuine desire to help others
Starting at £13.17 per hour, plus generous NHS pay enhancements: - +35% uplift (up to £17.78/hr): Saturdays & weekday nights
- +69% uplift (up to £22.26/hr): Sundays & bank holidays And of course - the full package of NHS benefits, including:
- 27-33 days annual leave (pro rata)
- NHS pension
- Huge national discounts (retail, travel, leisure, tech & more)
- Free parking
- Employee Assistance Programme
- Full-time & part-time shifts available This is your chance to build an NHS career with real progression and stability. Flexible working requests will be considered in line with business requirements. · We provide a comprehensive training programme designed to support you every step of the way. Your Training Journey
- First 4 weeks:Classroom training, Mon-Fri, 08:00-16:00
- Next steps: 10 one-to-one coaching shifts.
- 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
- Final sign-off observation with Education Team. These will be full-time hours, and attendance is mandatory throughout the programme. Ready to make a difference? Join a team that saves lives, supports communities, and values every single person who walks through the door.